Are you at the right place ?

Are you at the right place ?


Unfortunately, due to the nature of our products, we are unable to offer customers a return option. However, if you suspect that your product may be defective, please contact us immediately at We take these claims very seriously as we adhere to strict quality assurance standards.

While we do not offer returns, we do uphold our 100% Money Back Guarantee on our Early Reveal DNA test results. If the gender of your baby does not match the result of our test, we will reimburse you the cost of the DNA test.

Additional non-returnable items include:

* Gift cards

*Software products

*Partnered products

There are certain situations where partial refunds and/or product replacement may be granted: (if applicable)

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

In the event of the above case, please contact us immediately at

Once your damaged and/or incomplete product is returned and received, it will be inspected and we will send you an email to notify you that we have received the returned item. We will also notify you of the approval or rejection of the refund and/or replacement of the product.

 Late or missing refunds (if applicable)

Refunds typically take 10 business days to process. If it has been 10 business days since you received a refund and your statement still does not show the credit, please contact us at


To return the product, you must send it to:

Pink GenomiX
101-500 Bd Cartier West, Laval, QC H7V 5B7, Canada

You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, return shipping costs will be deducted from the refund.

Depending on where you live, the time it takes to get your new product may vary.